Orders ship the same or next day when payment is made in full. We ship Monday-Friday, excluding federal holidays. Free shipping is available in the US for orders over $100+.
All sales are final and non-refundable. In certain circumstances, non-monetary compensation may be offered.
Due to the nature research compounds, all compounds must be safely disposed of once they are no longer in use and cannot be returned to us. This makes it impossible for us to recover any value and is considered a loss. It is the customer’s responsibility to safely dispose of chemical waste in accordance with their local government regulations. Our products are delivered in three layers of protection, and we are not responsible for any damage to goods upon arrival.
If there are any errors on our end, we will correct them free of charge. If the error is not our fault (e.g. lost, stolen, damaged, wrong address entered, etc.), the customer is responsible for covering the shipping and handling fee, as well as a $4.95 insurance fee. To avoid this, customers can opt for our Advanced Shipping Insurance (see below).
Premium Shipping Insurance:
Due to the nature of our industry, our compounds are not covered by traditional shipping insurance policies. As of 08/01/2022, we offer Premium Shipping Insurance for an additional $4.95 at checkout. This policy covers a free reshipment of the order in the event of loss, breakage, theft, etc. Please note that if this plan is not purchased, the customer will not be eligible for a reshipment.